X9999 Privacy Policy
Your personal information is completely safe with us. The x9999 platform is always committed to protecting the privacy of every user in Bangladesh and follows internationally recognized security standards.
Last Updated: 2024
Platform Features
What Information We Collect and Why
When registering and using services on x9999, certain necessary information is collected from you. This information is used solely to manage your account and improve service quality.
Personal Identity Information
During registration, we collect your name, email address, mobile number, and date of birth. This information is used to verify your account and keep you connected to our services. We never collect your national ID number or bank details without a security verification process. All collected information is stored in encrypted form on secure servers. You may request to update or delete your personal information at any time.
Financial & Payment Information
Payment-related information is processed during deposits and withdrawals, but we do not store full card numbers or bank passwords. Transactions via mobile banking services such as bKash, Nagad, and Rocket are handled through fully secure gateways. All financial data is protected using industry-standard encryption technology. Third-party payment processors receive only the information necessary to complete a transaction, nothing more. We regularly review our security measures to ensure your financial safety.
Usage & Activity Information
Your gaming activity on the platform, preferred games, login times, and device type are automatically recorded. This information helps us create a better experience for you and show relevant offers. We use cookies and session data to keep your browsing experience smooth. You can disable cookies at any time by changing your browser settings, though some features may become limited as a result. This data is only ever used in aggregate analysis without revealing your identity.
Location & Device Information
We use your approximate location and device information to ensure service security and regulatory compliance. This helps detect unauthorized logins and fraudulent activity. We do not collect your precise GPS location — only a general region is determined from your IP address. Device information such as operating system and browser version is used solely to ensure compatibility. This information is not shared with any advertisers or third parties.
Data Sharing & Your Rights
When Information Is Shared
- Information may be provided to government authorities upon request to fulfill legal obligations.
- Payment processors and service providers receive only the information necessary for their specific function.
- Limited information is shared with security partners to prevent fraud and protect accounts.
- No information is sold or distributed for advertising or marketing purposes without your explicit consent.
- In the event of a business acquisition, you will be notified in advance and given the opportunity to make a choice.
User Rights
- You have the right to view the information we hold about you and to receive a copy of it.
- You may request corrections to inaccurate or outdated information at any time.
- The right to request deletion of your data under certain circumstances is recognized.
- You can opt out of marketing communications at any time.
- The right to object to data processing and to request restriction of processing is reserved.
Data Retention Period
We retain your information while your account is active. After account closure, certain data may be kept for a specified period due to legal obligations. Financial transaction records are maintained in accordance with applicable laws in Bangladesh. Personal information that is no longer needed is securely deleted or anonymized. If you have any questions about data retention, please contact our support team.
Security Measures & Contact
SSL Encryption
All data transfers are secured with industry-standard SSL technology, keeping your information completely safe in transit.
Two-Factor Authentication
Two-step verification can be enabled for additional account security, preventing unauthorized access.
Instant Alerts
If suspicious activity is detected, an instant alert message is sent to your registered mobile number.
Privacy Contact
If you have any questions, concerns, or requests regarding your personal information, please contact our privacy team directly. We endeavor to respond to your request within 48 hours on business days, based on Bangladesh time. If any changes are made to this policy in the future, you will be notified in advance via email or a platform notification. The security of your data is our highest priority, and we are committed to operating with full transparency.
Contact Email: [email protected] (For display purposes only)